Purchase additional volume (RM3@100MB or RM10@500MB or RM15@1GB or RM50@5GB), you may call our Careline at 1 300 111 000 or 1111 (if you are calling from a Celcom mobile number) or send BROADBAND VOL to 22188 from your modem (Celcom data number).
Check your Instanet coverage
Check if your location has Instanet coverage via SMS or web.
SMS "Broadband here" to 21122
Other specific location:
SMS "Broadband<location>" to 21122
e.g. "Broadband Jalan Usahawan, Cyberjaya"
You can also get a broad view of Instanet coverage online.
> Instanet coverage via web
Upon reaching 80% of your allocated volume, as such:
“Friendly Reminder: Yr Broadband usage is reaching your limit of xxGB/mth. Get additional volume now to continue enjoying ur broadband svc at its current speed. Send BROADBAND VOL to 22188.”
Upon reaching 100% of your allocated volume, you will receive:
“Dear customer, you have exceeded your usage limit of xxGB/mth. Get additional volume now to continue enjoying ur broadband svc at its current speed. Send BROADBAND VOL to 22188.”
Note: XX is your monthly allocated volume such as 500MB for Instanet Daily, 1GB for Instanet Weekly and 1.5GB for Instanet Monthly.However, under any unforeseen reason should the customer fail to receive any notification, Celcom will still proceed with the speed management as deemed necessary